1. What is Cold Chain Logistics and how is it different from regular shipping?
Cold Chain Logistics is end-to-end transport and storage under continuous temperature control (e.g. 2–8 °C, -20 °C, -80 °C). Unlike regular shipping, it continuously logs temperature across the route, uses specialised containers and vehicles, and is governed by GDP / ISO standards to preserve the integrity of pharmaceuticals, vaccines, biologics and food.
2. What temperature ranges does JET8 Cargo support?
We cover Chilled (2–8 °C), Frozen (-20 °C) and Deep Frozen / Cryogenic (down to liquid-nitrogen ranges, i.e. -80 °C and beyond) — with standard shippers and dataloggers providing full historical traceability.
3. What standards apply to pharmaceutical distribution in Thailand?
GDP (Good Distribution Practice) aligned with WHO guidelines — including temperature control, validated vehicles/containers, CAPA and audit trails. JET8 (Thailand) is GDP certified and ISO 9001:2015 registered.
4. What documents are needed for clinical-trial (IMP) shipments?
Typically protocol shipment instructions, MSDS/SDS, import/export permits (FDA Thailand, Customs), a temperature-excursion plan and shipper qualification certificates. JET8 has a regulatory team that supports end-to-end coordination.
5. Which standards cover infectious substances (blood / viruses) shipments?
IATA UN2814 (Category A) or UN3373 (Category B) with triple packaging and correct Shipper's Declaration for Dangerous Goods.
6. What are the usual temperatures for chilled & frozen food transport?
Fresh / chilled 0–8 °C, frozen -18 °C or below, specialty products such as ice cream down to -25 °C. Vehicles must be pre-cooled before loading and temperature logged throughout the route.
7. What is AOG (Aircraft On Ground) and does JET8 offer it?
AOG is when an aircraft is grounded awaiting spare parts — a costly event for airlines and MROs. JET8 operates an AOG hotline 24/7/365 (+66-81-868-9306) to rush-ship aircraft spares.
8. Which cargo is best suited to Air Freight?
High-value, temperature-sensitive, urgent, pharmaceutical/vaccine, precision equipment, semiconductor and exhibition cargo that requires tight timelines — JET8 offers door-to-door with pharma lanes worldwide.
9. What is the difference between FCL and LCL?
FCL (Full Container Load) dedicates one container to a single shipper — ideal for large volumes. LCL (Less than Container Load) consolidates multiple shippers in one container — cost-effective for smaller volumes.
10. What documents are needed for import / export?
Basic set: Commercial Invoice, Packing List, Bill of Lading (B/L) or Air Waybill (AWB), Certificate of Origin, product-specific permits (e.g. FDA, DLD) and customs-clearance documents — JET8's in-house customs broker team can prepare these for you.
11. Which countries do you cover for cross-border transport?
CLMV — Cambodia, Laos, Myanmar and Vietnam — plus Southern China, with customs clearance and partner networks in each country.
12. How to request a quote or consult with the team?
Call +66-2-525-2220-1 (Mon–Fri 09:00–18:00), AOG 24/7 at +66-81-868-9306, email sales@jet8cargoth.com, or visit https://jet8cargoth.com/.